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Mimi's Embroidery and Print

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Terms and Conditions of Sale and Service

Business address: Unit 20 Terry Dicken Ind Est, Station Road, Stokesley, North Yorkshire, TS9 7AE
Company number: 11081681

These terms and conditions apply to all orders placed with Mimi’s Embroidery and Print for embroidered, printed, customised, personalised, blank and associated goods and services. By requesting a quotation, approving artwork, placing an order, making payment or accepting delivery, the customer agrees to be bound by these terms.

1. Definitions and Interpretation

In these terms, “we”, “us” and “our” means Mimi’s Embroidery and Print. “Customer”, “you” and “your” means the person, business, club, school, organisation or other entity placing an order. “Goods” means any garments, textiles, accessories, promotional items or other products supplied by us, whether plain or decorated. “Services” means embroidery, printing, design, digitising, artwork preparation, fulfilment, delivery and related services. “Order” means an accepted request for Goods or Services.

2. Orders, Quotations and Acceptance

  1. All quotations are subject to stock availability, artwork suitability, pricing confirmation and acceptance by us.
  2. A quotation, website basket, email, message or verbal discussion does not create a binding contract until we confirm acceptance of the order.
  3. Customers are responsible for checking quantities, garment styles, colours, sizes, personalisation, spelling, logo placement and delivery details before confirming an order.
  4. We may refuse or cancel an order where stock is unavailable, artwork is unsuitable, payment is not received, the requested content is unlawful or inappropriate, or the order cannot reasonably be fulfilled.

3. Prices, VAT and Payment

  1. Prices are shown in pounds sterling and, unless stated otherwise, exclude VAT, delivery, artwork preparation, digitising, setup charges and other additional services.
  2. The price payable is the price confirmed by us when the order is accepted. We may correct obvious pricing errors before accepting an order.
  3. Full payment is required before production begins unless we have agreed credit terms in writing.
  4. Goods remain our property until cleared payment has been received in full.
  5. Late payment may delay production, dispatch or future orders and may attract statutory interest and recovery costs where applicable.

4. Artwork, Logos, Proofs and Approvals

  1. You must ensure that any artwork, logo, trade mark, image, wording or design supplied to us is accurate, suitable for production and used with the permission of the rights holder.
  2. We may provide a digital proof, visual, mock-up or layout for approval before production. Proofs are intended to show placement and general appearance only and may not be colour-exact.
  3. Once you approve a proof or confirm order details, responsibility for spelling, layout, sizing, colours, garment choice and design content passes to you.
  4. Thread colours, print colours, garment shades and screen displays may vary slightly. Minor variations are not faults.
  5. Embroidery may require digitising, artwork preparation or setup. Digitising is the professional service of converting artwork into a machine-readable embroidery format for use in producing the customer’s order; it is not, unless expressly agreed in writing, the sale or supply of a separate digital product, embroidery file, stitch file or transferable artwork file to the customer.

5. Digitising, Setup Files and Digital Content

  1. Where an order requires embroidery digitising, logo conversion, artwork preparation, print setup or similar technical preparation, the customer is paying for our skill, labour, time and production setup service.
  2. Unless we expressly agree otherwise in writing, any digitised image, embroidery file, stitch file, vector file, print file, setup file, source file or other production file created by us remains our working file and business property and will not be supplied to the customer as a separate product.
  3. A digitising, setup or artwork charge does not transfer ownership of, or grant a right to receive, the production file. It covers the preparation required for us to produce the agreed Goods or Services.
  4. If we agree to release a production file, this must be separately agreed in writing and may be subject to an additional fee, licence terms and usage restrictions.
  5. Nothing in this clause affects the customer’s ownership of their original logo, trade mark or artwork supplied to us.

6. Production, Lead Times and Delivery

  1. Production and delivery dates are estimates unless we have expressly agreed a guaranteed date in writing.
  2. Lead times may be affected by artwork approval, stock availability, supplier delays, courier delays, order volume, changes requested by the customer or events outside our reasonable control.
  3. Risk in the Goods passes to the customer on delivery, collection or attempted delivery where the customer fails to accept delivery.
  4. Customers should inspect delivered or collected Goods promptly and notify us of shortages, damage, faults or incorrect items within 48 hours wherever reasonably possible.
  5. Where an order is ready for collection, customers should collect promptly after notification. We may be unable to store completed orders indefinitely.

7. Changes and Cancellations

  1. We will try to accommodate changes requested before production begins, but changes may increase the price and lead time.
  2. Once personalised, customised or made-to-order Goods have entered production, cancellation may not be possible and the customer remains liable for the full order value.
  3. If we agree to cancel an order before production begins, we may deduct reasonable costs already incurred, including artwork, digitising, setup, administration, ordered stock and supplier charges.

8. Returns, Refunds and Faults

  1. Personalised, customised and made-to-order Goods, including items decorated with names, initials, numbers, logos, artwork or bespoke designs, cannot usually be returned or refunded if the customer changes their mind.
  2. This does not affect statutory rights where Goods are faulty, not as described or incorrectly produced due to our error.
  3. If you believe an item is faulty or incorrect, please contact us promptly with your order details and clear photographs of the issue.
  4. Where a fault or production error is confirmed, we may offer repair, replacement, reprint, partial refund or full refund depending on the circumstances.
  5. Non-personalised Goods may be returnable only if agreed by us and provided they are unused, unworn, unwashed, undamaged, in original packaging and returned within the agreed timeframe.

9. Customer-Supplied Garments and Materials

  1. Where we agree to decorate customer-supplied garments or materials, this is done at the customer’s risk.
  2. We will take reasonable care, but we are not responsible for defects, dye migration, garment instability, shrinkage, hidden faults, poor fabric suitability or damage arising from the nature or quality of supplied items.
  3. Our liability for customer-supplied items is limited to the decoration service charge unless otherwise agreed in writing.

10. Intellectual Property and Content Standards

  1. You confirm that you own or have permission to use all artwork, logos, names, trade marks and other content supplied to us.
  2. You agree to indemnify us against claims, losses, costs and expenses arising from alleged infringement of third-party rights in customer-supplied content.
  3. We may refuse to produce content that we consider unlawful, offensive, discriminatory, threatening, hateful, defamatory, obscene, infringing or otherwise inappropriate.
  4. We may photograph or display completed work for portfolio, website, social media and marketing purposes unless you request otherwise in writing before production.

11. Care Instructions and Garment Performance

Customers must follow garment labels and any care guidance supplied by us. We are not responsible for damage caused by incorrect washing, drying, ironing, bleaching, dry cleaning, storage, industrial laundering or other use outside manufacturer or supplied care instructions.

12. Liability

  1. Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
  2. Subject to the above, we are not liable for indirect, consequential or economic losses, including loss of profit, loss of business, loss of goodwill, loss of opportunity or reputational loss.
  3. For business customers, our total liability arising from an order is limited to the amount paid for the affected Goods or Services, except where the law does not permit such limitation.

13. Business and Consumer Customers

If you are a consumer, you have legal rights that cannot be excluded. If you are a business customer, these terms form the entire agreement between us in relation to the order, unless separate written terms have been agreed by an authorised representative of Mimis Embroidery and Print.

14. Data Protection and Communications

We will use customer information to process enquiries, quotations, orders, payments, delivery, customer service and related administration. We may contact you using the details provided with your order. Customers should ensure that contact and delivery information is accurate and kept up to date.

15. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where consumer law provides otherwise.

16. Contact Details

For questions about these terms or an order, please contact Mimi’s Embroidery and Print at Unit 20 Terry Dicken Ind Est, Station Road, Stokesley, North Yorkshire, TS9 7AE. Company number: 11081681. Additional contact details may also be published on our website, quotation, invoice or order confirmation.